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Browse the frequently asked questions below if you have a specific query about get me there. If you can't find the information you're looking for then contact us for further assistance.

About get me there

It's a smarter way of getting around Greater Manchester that will make public transport easier to use, more flexible and, in some cases, better value too.

The aim is to make printed tickets a thing of the past with a range of smarter ways to buy and use public transport, including a reusable get me there smart card and a smart phone app.

If you travel by tram, you can choose between the get me there card and the get me there app for your smart phone. You can use both to buy a range of Metrolink tickets and travelcards. A get me there card will also allow you to combine tram and bus travel for maximum flexibility.

If you travel by bus, you can use a get me there or other compatible smart card to take advantage of more flexible, better value get me there travelcards that let you travel on any bus in Greater Manchester*.

If you already have a concessionary† or igo pass you can take advantage of Anybus travelcards with your existing card, and smarter Metrolink products are coming soon.

*See the full list of bus companies that will accept get me there.

†An ENCTS, Disabled or Disabled Plus pass issued by TfGM

You can order a get me there card through this website, or pick one up at your local TfGM Travelshop. Once you have one, you'll be able to buy and load get me there tickets and travelcards that allow you to travel on any Greater Manchester bus*, Metrolink trams or a combination of both.

*See the full list of bus companies that will accept get me there.

The get me there app can be downloaded for free from Apple's App Store or the Google Play Store. Once you've downloaded the app you'll need to set up an account to be able to buy and display a range of Metrolink tickets and travelcards.

Using the get me there app

It's a free app that lets you buy Metrolink tickets and travelcards before you board the tram and then display them on your smart phone, without the need to queue at a ticket machine.

Currently, single, return, 7-day and 28-day stop to stop tickets, as well as 1-day peak ,1-day off peak and weekend network-wide travelcards are available to purchase via the get me there app.

The get me there app is currently available to download free for Apple or Android smart phones (minimum OS version 7 for Apple, 4 for Android).

The get me there app is optimised for use on smart phones and works best on those devices. However, if you want to use the app on a tablet, please make sure that you have a regular internet connection so that you are not logged out of the app when you want to travel.

Currently the get me there app is only available for people aged 16 and over. For now, you'll need to continue to buy printed tickets from the on-stop ticket machine, we are working to bring smarter Metrolink travel straight to your igo card later this year.

If you have a concessionary pass issued by Transport for Greater Manchester* you should be using your pass to 'touch in' and 'touch out' at the start and end of every journey you make when you're travelling on Metrolink for free.

If you pay to travel on Metrolink before 9.30am Monday to Friday, you can download the get me there app and use it to buy and load a range of Metrolink tickets and travelcards. We are working to bring smarter Metrolink travel straight to your ENCTS card later this year.

*An ENCTS, Disabled or Disabled Plus pass issued by TfGM.

We won't share your details with anyone else or use them for any purposes other than processing your purchases and maintaining your account. We will keep you up-to-date with get me there services and, if you've asked us to, we'll send you transport offers too.

To keep your details up to date, sign into the app and go to ‘My account’ to update any of your details that have changed. It's important that your details are correct as the get me there Customer Services team will use these to resolve any queries you may have. Make sure you update your email address if it changes as this will be used to send you important messages, such as purchase receipts.

All sensitive payment information is stored in an encrypted form and is transmitted as an encrypted message. For maximum data security, keep your phone locked with a PIN, password or fingerprint recognition, dependent on the features available. Make sure your operating system is fully up-to-date to reduce the risk of any unauthorised access.

You can choose from single, return, 7-day and 28-day tickets to travel between two specified stops, or you can travel anywhere on the Metrolink network for a day or a weekend with an all zones travelcard. You need to be over 16 to use the app and you can only use it to buy adult tickets and travelcards.

You can't choose to purchase in advance on the app, so any tickets or travelcards you buy will start automatically once you’ve paid for them. The only exception to this is a ticket or travelcard which is not valid at the time you buy it, this will activate at the first time it becomes valid for use. For example, if you buy an off-peak return ticket that isn’t valid until after 9.30am, your ticket activate automatically at 9.30am. If you buy a weekend travelcard on a Wednesday, it won’t be valid until 6.00pm on the following Friday, when it will activate automatically.

The following list gives the details of the options available:

Metrolink adult stop-to-stop tickets Valid from Valid until
Single Immediately from date and time of purchase 2 hours from the time of purchase
Return peak Immediately from date and time of purchase Outbound journey: 2 hours from the time of purchase. Return journey: End of service on day of purchase*
Return off peak At 9.30am if purchased before 9.30am or immediately if purchased after 9.30am Outbound journey: 2 hours from the time of purchase or by 11.30am if purchased prior to 9.30am. Return journey: End of service on day of purchase*
7-day Immediately from the date and time of purchase End of service on the 6th day after purchase*
28-day Immediately from the date and time of purchase End of service on the 27th day after purchase*

Metrolink adult all zones travelcards Valid from Valid until
1-day all zones peak Immediately from date and time of purchase End of service on day of purchase*
1-day all zones off-peak At 9.30am if purchased before 9.30am or immediately if purchased after 9.30am End of service on day of purchase*
Weekend all zones From 6.00pm on the Friday following purchase or immediately if purchased after 6.00pm Friday and before 1.30am Monday morning End of service on the Sunday*

*End of service times are listed at metrolink.co.uk and on Metrolink stop service information posters

You must buy your ticket or travelcard before you board the tram in accordance with the Metrolink conditions of carriage. If you don’t you could be liable for a standard fare of £100 and risk prosecution.

Yes. Just choose ‘Buy tickets and travelcards’ from the app ‘Home’ screen and when you make your selection, the price will be displayed on screen before you add it to your basket.

You can only buy a ticket or travelcard for your own personal use with the get me there app. Your purchase is valid for one person per device only.

The get me there app only sells tickets and travelcards for use on Metrolink. For bus and combined bus and tram tickets you will need a get me there smart card.

Buscard Extra is not available on the get me there app, nor can you buy it as a printed ticket to add on to your Metrolink app purchase. Please sign up to receive more information about when further get me there services become available.

Tickets and travelcards purchased through the get me there app cost the same as their printed equivalents.

The range of tickets and travelcards available on the app will be subject to regular review and may be updated in future.

Go to the app menu and navigate to ‘My tickets and travelcards’. All your purchases will be listed according to those that are currently available and those that have expired.

Single tickets and the outward portion of a return ticket must be used within 2 hours of purchase. All other tickets and travelcards for use on Metrolink are valid until the end of service on the last day of validity. End of service times are listed at metrolink.co.uk and on the service information posters displayed on each Metrolink stop. Please note that if you purchase a 1-day travelcard after midnight but before 1.30am, it will expire at 1.30am.

An active ticket or travelcard displayed on your phone shows how many days, hours, minutes and seconds are left before it expires.

If asked to do so by a member of Metrolink staff, you will need to locate your active ticket or travelcard on your smart phone and show it for checking in the same way that you would with a printed ticket. If you can’t, you will be travelling without a valid ticket and could be liable for a standard fare of £100 and risk prosecution.

It is your responsibility to make sure that your smart phone has enough battery power to display your ticket or travelcard on it if you are requested to do so at any time on your journey. If you can’t, you will be travelling without a valid ticket and could be liable for a standard fare of £100 and risk prosecution.

You can only get Metrolink tickets or travelcards to display on your phone by purchasing them via the get me there app. Metrolink staff have numerous ways of detecting fraudulent or fake tickets. Severe penalties, up to and including criminal prosecution, can be incurred if you attempt to use a fake ticket or travelcard.

It is your responsibility to make sure that your smart phone can clearly display your ticket or travelcard on screen if you are requested to do so at any time on your journey. If you can’t, you will be travelling without a valid ticket and could be liable for a standard fare of £100 and risk prosecution.

If you have purchased a 28-day ticket and there are 7 days or more left to run, you will be able to transfer it to a different device. You will need to call get me there Customer Services on 03000 035 035 in order to get your ticket transferred. Your ticket can only be transferred to the same customer account. Terms and conditions apply.

All other tickets and travelcards purchased through the get me there app are only valid on the device used to make the original purchase and are not transferrable. If you are changing your smart phone you should retain your old phone until the point when your ticket or travelcard expires.

Once purchased your ticket or travelcard will start automatically and then expire at the end of its validity period. It cannot be postponed or refunded.

Please make your selection carefully as once you have purchased a ticket or travelcard using the get me there app it will start automatically and then expire at the end of its validity period — it cannot be refunded.

Yes. You will need to show the bus driver the active ticket or travelcard on your smart phone when you board the replacement bus.

You’ll need to register details of how you wish to pay in your app account. The app currently accepts all Visa, MasterCard, Maestro and Visa Electron cards and Apple Pay. Once you’ve added a card or payment service to your account, you then select whichever method you want to use and enter the required additional security information (usually the CVV number from the reverse of your credit or debit card) to complete your purchase. Your payment information will be stored securely and will never be used for any purposes other than processing payments for ticket and travelcard purchases you have made.

You can use Apple Pay provided you have a compatible Apple device, a list of which is available on the Apple website. Once you have set up an Apple Pay account with payment details, you can use Apple Pay to purchase tickets and travelcards using the get me there app.

You can store multiple cards and payment services under your account on the get me there app and choose which one you want to use at the point of purchase.

Please note that you will need a good internet connection to buy and download tickets and travelcards. Once your payment has been authorised it is processed immediately and your purchase will be available for use on the app, usually in just a few seconds. The payment can take up to 72 hours to appear on your bank statement, and a receipt of your purchase will be sent to the email address you entered when you set up your account.

You can remove your payment information at any time by going to the ‘My account’ link in the get me there app and selecting ‘My payment cards’. Locate the payment card or service you want to remove and choose ‘Remove selected card’.

Your payment details are stored in an encrypted format on your smart phone and are not held by get me there or TfGM.

The purchases you make through the get me there app will show with the description of Metrolink TfGM 03000 035 035. The reference 03000 035 035 is the telephone contact number of get me there Customer Services should you wish to speak with them.

Please contact get me there Customer Services on 03000 035 035 to resolve any disputes.



Troubleshooting the get me there app

You’ll need an active internet connection (either mobile data or Wi-Fi) to buy and download a ticket or travelcard using the get me there app. Once your purchase is visible on your device, you don’t need an internet connection to display it.

It’s your responsibility to make sure your ticket or travelcard can be accessed before boarding the tram, so ensure that you are logged in to your get me there app account and your ticket or travelcard is visible. If you can’t display on request a visible, valid ticket or travelcard you may be liable for a standard fare of up to £100 and risk prosecution.

If the app has been used but has not been connected to the internet for a long period, you may receive a warning message on your phone. This can be reset by opening the app the next time you have a data or Wi-Fi connection. If you continue to use the app without a connection after receiving several warning messages, you may be blocked from using the app until it is able to ‘check in’ when you are next connected to the internet.

As a security feature, the details of any payment cards or services are removed if you logout of the app or are automatically logged out for security reasons.

If your chosen payment method is declined, your ticket or travelcard will not be downloaded to your smart phone and you will either need to choose an alternative payment method or purchase a printed ticket from the ticket machine on the Metrolink platform.

This might happen if:

  • you change the operating system on your smart phone during the validity period of your ticket or travelcard, which may cause it to expire.
  • the time on your smart phone has been changed manually, which may cause your ticket or travelcard to expire.

Wait until your ticket or travelcard has expired before changing your operating system or the time on your device. Automatic time changes (i.e. if you are travelling abroad and your phone changes time zones automatically), should not affect the availability of any purchases already made. As such it is best to keep your date and time settings set to automatic.

Some mobile devices with older operating systems aren’t as fast as newer smart phones. If you have an older device, please make sure you have sufficient time to purchase and download your ticket or travelcard before you board the tram. Don’t uninstall the app as you will lose any purchases you have made.

You may have been logged out of the app. Check that you are logged in, or log out and back in again to see your active tickets and travelcards. Don’t uninstall the app as you will lose any stored purchases.

If you have restored your device to factory settings, upgraded your operating system or installed third party software (such as anti-virus software), it might affect any active purchases that you have stored on your device. If you are experiencing difficulties and believe this might be the case, please send an email to customerservices@getmethere.com with full details of what you have changed. Please provide the email address associated with your account in order to help us resolve the issue.

Don’t uninstall the app as you will lose any tickets or travelcards that are stored on your phone. Try logging out of the app and logging back in, and then try powering your phone off and back on.

If you continue to experience technical difficulties please send an email to customerservices@getmethere.com or call get me there Customer Services on 03000 035 035

The get me there app only operates on Apple smart phones with iOS 7 or later and on Android phones with version 4.0 or later. It cannot be used on devices that have been hacked or ones that use non-standard operating systems.

Manufacturer’s handsets which are not compatible with the get me there app include

  • WileyFox — Swift
  • WileyFox — Storm
  • Yu — Yureka Plus
  • Yu — Yuphoria
  • OnePlus — One
  • Smartfren — Andromax Q

This may happen if the app has not been able to connect to the internet:

  • The app needs to connect with get me there at least every five days. If this hasn’t happened the app will be automatically blocked until the next time your device is connected to the internet and the app is opened
  • If the app is opened 15 times without connecting to get me there, the app will also be blocked. You will need to connect your device to the internet and open the app to unblock it.

This might happen if:

  • you have made five failed attempts to sign in to the app; or
  • there is evidence that the account is being misused.

For more information, contact get me there Customer Services on 03000 035 035.

If you have purchased a 28-day ticket and there are 7 days or more left to run, you will be able to transfer it to a different device. You will need to call get me there Customer Services on 03000 035 035 in order to get your ticket transferred. Your ticket can only be transferred to the same customer account. Terms and conditions apply.

Unfortunately we are unable to transfer other tickets or travelcards from phones that have been lost or stolen onto replacement devices. Once you have a new smart phone, you’ll be able to download the get me there app and login to your account to buy a new ticket or travelcard.



Using a get me there card

You can order your get me there card through this website or pick up a my get me there adult card up at any TfGM Travelshop.

You can use your get me there card to buy selected tickets and travelcards at convenient locations across Greater Manchester that allow you to travel on any Greater Manchester bus*, on Metrolink trams or a combination of the two. You can also register for an account at getmethere.com which will allow you to buy a range of tickets and travelcards online, as well as managing your cards and account.

*See the full list of bus companies that will accept get me there

You will need to create an account and either add an existing get me there card or order a new one. Once your card arrives you will be able to buy and load a range of Metrolink and bus & tram tickets online. When you have purchased your ticket or travelcard it will be loaded to your smart card as you touch in at a smart reader to start your journey.

You can buy tickets and travelcards starting from the day after purchase up to 7 days in advance from our website. You can also buy up to 7 days in advance from our Travelshops, for today or tomorrow at a PayPoint Outlet* and on the day only from bus drivers.

*Anybus and bus & tram travelcards only.

Once you have purchased a ticket or travelcard online this will be loaded on to your smart card the next time you 'touch in' at the smart reader to start a Metrolink journey. You don't need to make a special trip to Metrolink or touch in just to collect your tickets and travelcards, you simply touch in when you travel. If you buy singles or return tickets and touch your card to a smart reader at times other than when you intend to travel you may find that your single or return ticket has been used up earlier than you intended.

We don’t currently have a way of making your bus travelcard available to be loaded onto your smart card. We are working with our transport partners at Greater Manchester Travelcards Limited (GMTL) to bring this to you as soon as possible and we will advise all customers once this is available.

If you register for an account you will be able to manage your smart card and buy tickets and travelcards online. Your products will also be protected, with any tickets or travelcards with over 7 days left to run being replaced if you are unfortunate enough to need to report your card lost or stolen.



Travelling on bus using get me there

a-busoperators

A small number of buses* may not be equipped to read smart cards. We therefore recommend that you keep your receipt as proof of purchase.

*See the full list of bus companies that will accept get me there

All bus operators will accept get me there but a couple of the smaller operators do need to see your paper receipt as they are currently unable to read your smart card. You can see the full list of bus companies that will accept get me there below.

You can use your get me there card on any bus service that currently takes System One travelcards.

You should keep your get me there travelcard receipt as proof or purchase in case you get on a bus that isn't yet smart-equipped. You'll also still be able to travel with your card and receipt if there is a technical fault with the bus equipment or with your card.

Here's a full list of bus companies who will accept get me there:

  • Arriva
  • Belle Vue Manchester Ltd
  • Transdev Burnley and Pendle
  • Bullocks
  • Chesters
  • Cumfy Bus
  • Diamond Bus North West
  • Finches of Wigan
  • First Manchester
  • First West Yorkshire
  • Goodwins Coaches Ltd
  • High Peak Buses
  • Huddersfield Bus Company
  • Jim Stones
  • Transdev Lancashire United
  • MCT
  • M Travel
  • Rossendale Transport Ltd
  • Stagecoach (Manchester, Merseyside and South Lancashire)
  • Stotts
  • Tyrer Tours Ltd
  • Viking Coaches
  • Network Warrington (Warrington Borough Transport)
  • Wigan Coachways.

Provided you have both your receipt and your get me there card the driver should still allow you to travel. Unfortunately without your receipt there's no proof that you have a valid ticket and you may be asked to pay for your journey. If you experience any problems, please call get me there Customer Services on 03000 035 035.



Travelling on Metrolink with a get me there card

You can use your get me there card to buy and load a range of tickets and travelcards for use on Metrolink and for combined tram & bus journeys.

If you change your mind about travelling you can cancel your journey by touching again at the same smart reader, you must wait 3 minutes to cancel a journey and can only cancel up to 45 minutes after you touch in. If you have successfully cancelled your journey you will see green lights and a message saying "cancelled"

If your entire journey is on Metrolink you should only touch in at the start of your journey and touch out at your final destination. You should not make any additional touches when changing trams.

You should touch out at the last stop where one ticket is valid, before touching back in again to activate the next ticket, please note that you will need to wait 3 minutes before touching out and back in, this is designed to prevent customers from accidentally being charged twice in future phases of get me there.

You should touch when you change mode, going from bus to tram you don't need to touch out (you never touch out on bus) but do have to touch in on the tram. Going from tram to bus you should touch out to complete your Metrolink journey and touch in when boarding the bus.

The smart reader has not found a valid ticket for your journey. Please make sure that your ticket is due to start on the day that you are travelling and that it has not expired. Please be aware that you cannot touch in during the peak with an off-peak ticket and that you must touch in at either your specified stops or a stop which lies on a direct route between these.

The smart reader has read your card in the previous three minutes. This may be because you have touched twice by accident, or because you are trying to cancel a journey within three minutes of touching in. This can also happen occasionally when switching between tram and bus.

Please ensure that the card is on its own. Other smart cards, phones, contactless bank cards and building entry cards can all interfere with the smart reader.

We're working hard to bring this to you as soon as possible. In the meantime you can buy tickets in advance online, or on the day at a TfGM Travelshop and our on-stop ticket machines still sell paper tickets.



Troubleshooting the get me there card

You should report your card as lost stolen or damaged either by logging into your account or by phoning get me there customer services on 03000 035035. They will arrange for a replacement card to be sent to your home address.

If you had a 28-day or Annual product on your card with more than 7 days left before it expires this will be made available for collection on your new card. Please note that you will have to collect this product from a Metrolink Smart reader. This applies even if the product is for bus.

Staff at TfGM Travelshops can also request a replacement card for you, but please note that in order for your replacement card to be loaded with eligible replacement tickets and travelcards it must be sent to your home address. A card issued to you in the shop will not have replacement products available to it.

Your get me there card should arrive within 5-7 working days of your application. If it hasn't arrived within that time, please call get me there Customer Services on 03000 035 035 or pop into your nearest TfGM Travelshop.

Usually if your card is damaged it won't work anywhere. It is possible that you might have the odd problem with a bus ticket machine or smart reader that isn't working properly. On Metrolink we recommend that you try to touch in on a different smart reader.

There can be a bit of knack to touching in and out on Metrolink, make sure that you touch you card against the touchplate of the smart reader and not the screen. The reader takes a split second to register your card, you should be aware that you need to touch the card to the touch plate below the screen and leave it there until the lights on the smart reader go green. Usually your card is read in less than half a second but if you have a number of updates it can take a little longer. If you are still having problems please call into a TfGM Travelshop or call our Customer Services team on 03000 035 035.

You should report your card as lost stolen or damaged either by logging into your account or by phoning get me there customer services on 03000 035035. They will arrange for a replacement card to be sent to your home address.

If you had a 28-day or Annual product on your card with more than 7 days left before it expires this will be made available for collection on your new card. Please note that you will have to collect this product from a Metrolink Smart reader. This applies even if the product is for bus.

Staff at TfGM Travelshops can also request a replacement card for you, but please note that in order for your replacement card to be loaded with eligible replacement tickets and travelcards it must be sent to your home address. A card issued to you in the shop will not have replacement products available to it.

You can see what products are on your get me there card online, or our Travelshop staff can print this out for you.



Troubleshooting the get me there website

If you can't load a ticket or travelcard onto your smart card, it may be damaged. Staff in a TfGM Travelshop will be able to check if your card is damaged, they can also request a replacement card for you, but please note that in order for your replacement card to be loaded with eligible replacement tickets and travelcards it must be sent to your home address. A card issued to you in the shop will not have replacement products available to it.

If you had a 28-day or Annual product on your card with more than 7 days left before it expires this will be made available for collection on your new card. Please note that you will have to collect this product from a Metrolink Smart reader. This applies even if the product is for bus.

Please call our Customer Services team on 03000 035 035, ideally please have any error messages handy.

Please check that your have funds available and that you have entered your long card number and card expiry date correctly. Please ensure that the address on your account matches the billing address of your card, that you have entered your CVV number (the three digit code from the back of a Visa or MasterCard or the 4 digit code from the front of your Amex card) If you continue to experience problems please get in touch with customer services on 03000 035 035.

You can reset your password by clicking the ‘Forgotten your password?’ link on the ‘Sign in’ screen. You will then need to enter your email address and a link will be sent to you with an automatically-generated password. You'll need to use this to sign in but once you have done so you can change it to something more memorable under the ‘Your details’ section. It is important that you do this for security reasons.

Get in touch with get me there Customer Services on 03000 035 035.

Please get in touch with Customer Services on 03000 035 035, you should.

You can change many of your account details online; however, if you need to change your name, date of birth, gender, or your address if your card requires you to live within Greater Manchester you will need to contact Customer Services on 03000 035 035 or visit a TfGM Travelshop.

The status indicates where we are up to in processing your ticket or travelcard. It will change as your ticket or travelcard becomes ready for collection.

  • Waiting to be sent - means that our central systems are processing your ticket or travelcards ready to send to the smart readers.
  • On its way - your ticket or travelcard is on its way to the smart readers.
  • Ready to load at a smart reader - your ticket or travelcard is ready to be collected the next time you touch in to travel on Metrolink - remember that you don't need to make a separate trip to collect your ticket or travelcard, simply touch in when you are ready to start your journey.
  • Active - your ticket or travelcard has been collected and is now on your get me there card ready to use.
  • Blocked - your card has been reported lost, stolen or damaged and your ticket or travelcard has been blocked for further use; this also applies to an annual product which has been refunded.
  • Expired - your ticket or travelcard has run out.


More information about get me there cards, tickets and travelcards

Get me there annual travelcards are refundable, please call our Customer Services team on 03000 035 035 or visit a Travelshop for more details. Unfortunately other get me there tickets and travelcards aren't refundable, including if your get me there card is lost, stolen or damaged, although in some cases we can replace these for you.

When you create your online account your date of birth will determine which cards you can apply for. If you are aged 16 -18 you can apply for the get me there 16 - 18 card, you will need add a photo to your account, as well as uploading a picture or scan of a proof of date of birth and a proof that you live or go to school or college in Greater Manchester.

You can apply for the card up to your 18th birthday and it will run out on the 31st August after you turn 18.

If your employer is part of the TfGM Corporate scheme you will need to obtain a get me there corporate application form from your employer. Once you have this you will need to scan it as part of your application. You will also need to upload a photo as part of your application process.

You will need to apply for a get me there corporate card, you can obtain the application form from the Abellio portal.

If you have bought an annual ticket or travelcard you can obtain a refund by speaking to our Customer Service team on 03000 035 035 or by visiting a TfGM Travelshop. Other tickets are non-refundable.

Get me there is currently available for buses and trams, if other modes or new tickets become available we will let you know.



My get me there corporate cards

If your employer is part of the Metrolink corporate annual discount scheme you will need to obtain a get me there corporate application form from your employer. Once you have this you will need to scan it as part of your application. You will also need to upload a photo as part of your application process.

Corporate cards will be rolled out through September, your employer will be contacted when they are available.

Your employer will be able to tell you whether your company is part of the Metrolink corporate annual discount scheme. If they are not, they can enquire at: corporatesales@tfgm.com

You should apply as normal through the Abellio portal and a corporate card will be issued using your Abellio account details.

Your card lasts 13 months from the date of issue. When you get close to the expiry date of your card you will need to reapply. You can apply for a new card in the “My cards” section of your account.

Your get me there corporate card replaces your Travelclub ID. You will need to keep your Travelclub ID until your current paper season ticket runs out.

Unfortunately we are unable to transfer the remaining validity of your annual ticket to a ACTnow season ticket portal corporate card. You should apply for your new card about 10 days before your annual ticket runs out to make sure that you can swap seamlessly to the new scheme.

You will have access to the full range of adult Metrolink, anybus and bus and tram tickets with your get me there corporate, just in case you want to make extra journeys outside of your regular commute.



Using other compatible smart cards

If you have a concessionary pass issued in England, but outside Greater Manchester, you are entitled to free bus travel between 9.30am and 11pm on Greater Manchester buses. If your concessionary pass is ITSO compliant (with the word ITSO in a blue circle) you simply need to touch in at the on-bus smart reader, where available, whenever you travel using your free entitlement.

Concessionary passes issued outside of Greater Manchester do not allow you to travel for free on Metrolink or local rail services. If you wish to travel on Metrolink or local rail you will need to buy an adult ticket or travelcard.

If you want to travel on any Greater Manchester bus* before 9.30am Monday to Friday, you can buy a range of get me there Anybus travelcards to load onto your pass. However, please note that get me there Anybus travelcards are unlikely to give you best value unless you make multiple journeys before 9.30am Monday to Friday, as any journeys you make with your pass outside these times are free of charge.

If you have a Welsh concessionary pass or a Scottish National Entitlement Card, you are not eligible for free bus travel in Greater Manchester. However you can buy and use the range of adult anybus tickets in order to take advantage of smarter travel around Greater Manchester.

*See the full list of bus companies that will accept get me there

If you already have a StagecoachSmart card, you can buy and load the full range of Anybus travelcards. to use on any Greater Manchester bus*. You will also be able to buy and load the full range of bus and tram travelcards. We are working hard to make Metrolink tickets and online retail available to you later this year.

There's nothing to stop you ordering your own get me there card too, if you want to have the flexibility to buy tickets and travelcards on Metrolink or for combined bus and tram travel.

*See the full list of bus companies that will accept get me there

Check to see if your card has a round blue logo on it that says ITSO. If it does then you should be able to buy and load get me there Anybus travelcards onto your existing smart card.

TITSO is the UK Government standard for smart ticketing and only cards issued by ITSO-compliant smart card schemes will work with get me there.

Unfortunately Oyster Cards are not ITSO compatible (ITSO is the UK standard for smart ticketing) and will not work outside London.

Unfortunately Oyster Cards are not ITSO compatible (ITSO is the UK standard for smart ticketing) and will not work outside London.