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Email customerservices@getmethere.com

Phone 03000 035 035

Visit a TfGM Travelshop

Frequently asked questions

What is get me there?

It's the smartest way of paying for travel in Greater Manchester. It will make public transport easier to use, more flexible and, in some cases, better value too.

The aim is to make printed tickets a thing of the past, with a range of smarter ways to buy and use public transport, including a reusable get me there smart card and a smart phone app.

How do I use get me there?

If you travel by tram, you can choose between the get me there card and the get me there app for your smart phone. You can use both to buy a range of Metrolink tickets and travelcards. A get me there card will also allow you to combine tram and bus travel for maximum flexibility.

If you travel by bus, you can use a get me there or other compatible smart card to take advantage of more flexible, better value get me there travelcards that let you travel on any bus in Greater Manchester.

If you already have a concessionary† or igo pass you can take advantage of Anybus travelcards with your existing card, and smarter Metrolink products are coming soon.

†An ENCTS, Disabled, Disabled Plus or WCTS pass issued by TfGM.

How do I order a get me there card?

You can order a get me there card through this website or pick one up at your local TfGM Travelshop. Once you have one, you'll be able to buy and load get me there tickets and travelcards that allow you to travel on Greater Manchester buses, Metrolink trams or a combination of both.

How do I download the get me there app?

The get me there app can be downloaded for free from Apple's App Store or the Google Play Store. Once you've downloaded the app, you'll need to set up an account to be able to buy and display a range of Metrolink tickets and travelcards.

How do I order a get me there card?

You can order your get me there card through this website or pick up a get me there adult card up at any TfGM Travelshop.

What can I do with my get me there card?

You can use your get me there card to buy selected tickets and travelcards at convenient locations across Greater Manchester that allow you to travel on any Greater Manchester bus*, on Metrolink trams or a combination of the two. You can also register for an account at getmethere.com which will allow you to buy a range of tickets and travelcards online, as well as managing your cards and account.

How do I buy a ticket or travelcard online?

You will need to create an account and either add an existing get me there card or order a new one. Once your card arrives, you will be able to buy and load a range of Metrolink and bus & tram tickets online. When you have purchased your ticket or travelcard, it will be loaded to your smart card as you touch in at a smart reader to start your journey.

How far in advance can I buy a ticket online?

You can buy tickets and travelcards starting from the day after purchase up to 7 days in advance from our website. You can also buy up to 7 days in advance from our Travelshops, for today or tomorrow at a PayPoint Outlet* and on the day only from bus drivers.

*Anybus and bus & tram travelcards only.

I'm travelling tomorrow, should I collect my ticket or travelcard from the smart reader early?

Once you have purchased a ticket or travelcard online this will be loaded on to your smart card the next time you 'touch in' at the smart reader to start a Metrolink journey. You don't need to make a special trip to Metrolink or touch in just to collect your tickets and travelcards, you simply touch in when you travel. If you buy a single ticket and touch your card to a smart reader at times other than when you intend to travel, you may find that your single ticket has been used up earlier than you intended.

Why can't I buy a bus ticket online?

We don’t currently have a way of making your bus travelcard available to be loaded onto your smart card. We are working with our transport partners at Greater Manchester Travelcards Limited (GMTL) to bring this to you as soon as possible and we will advise all customers once this is available.

Why should I create a get me there account?

If you register for an account, you will be able to manage your smart card and buy tickets and travelcards online. Your products will also be protected, with any tickets or travelcards with over 7 days left to run being replaced if you are unfortunate enough to need to report your card lost or stolen.

Which bus services can I use my get me there card on?

You can use your get me there card on any bus service that currently takes System One travelcards. You should keep your get me there travelcard receipt as proof or purchase in case you get on a bus that isn't yet smart-equipped. You'll also still be able to travel with your card and receipt if there is a technical fault with the bus equipment or with your card.

What if the smart reader on the bus isn't working?

Provided you have both your receipt and your get me there card, and the card numbers match, the driver should still allow you to travel. Unfortunately, without your receipt, there's no proof that you have a valid ticket and you may be asked to pay for your journey. If you experience any problems, please call get me there Customer Services on 03000 035 035.

Can I use my get me there card, igo card, WCTS pass or concessionary pass on Metrolink?

You can use any TfGM issued smartcard including a my get me there card, igo card, WCTS pass or concessionary pass to buy and load a range of tickets and travelcards for use on Metrolink or bus.

Can I cancel my journey once I have touched in?

If you change your mind about travelling, you can cancel your journey by touching again at the same smart reader, you must wait 3 minutes to cancel a journey and can only cancel up to 30 minutes after you touch in. If you have successfully cancelled your journey, you will see green lights and a message saying "cancelled"

If I change trams as part of my journey do I need to touch out and back in again?

If your entire journey is on Metrolink, you should only touch in at the start of your journey and touch out at your final destination. You should not make any additional touches when changing trams.

If I buy a single ticket to supplement my travelcard, do I need to touch out and back in during my journey?

You should touch out at the last stop where one ticket is valid, before touching back in again to activate the next ticket, please note that you will need to wait 3 minutes before touching out and back in, this is designed to prevent customers from accidentally being charged twice in future phases of get me there.

If I change from Metrolink to bus or bus to Metrolink should I touch out and back in?

You should touch when you change mode, going from bus to tram you don't need to touch out (you never touch out on bus) but do have to touch in on the tram. Going from tram to bus you should touch out to complete your Metrolink journey and touch in when boarding the bus.

I tried to touch in at the smart reader and I get a message saying "try again" what should I do?

The smart reader has been unable to read or write to your smartcard because it was removed too quickly. Try holding the card to the touchplate for a count of three. If you continue to have problems, please contact Customer Services on 03000 035 035.

I tried to touch in at the smart reader and I get a message saying "declined" what should I do?

The smart reader has not found a valid ticket for your journey. Please make sure that your ticket is due to start on the day that you are travelling and that it has not expired. Please be aware that you cannot touch in during the peak with an off-peak ticket and that you must touch in within a zone for which your ticket is valid.

I tried to touch in at the smart reader and I get a message saying "already used" what should I do?

The smart reader has read your card in the previous three minutes. This may be because you have touched twice by accident, or because you are trying to cancel a journey within three minutes of touching in. This can also happen occasionally when switching between tram and bus.

I tried to touch in at the smart reader and I get a message saying "multiple cards" what should I do?

Please ensure that the card is on its own. Other smart cards, phones, contactless bank cards and building entry cards can all interfere with the smart reader.

I tried to touch in at the smart reader and get a message saying “not Valid” what should I do?

This message will display if there is no valid ticket on the smart card presented to the smart reader. Please ensure you have a valid ticket for the zone you are travelling through.

Can I buy tickets and travelcards at an on-stop ticket machine?

We're working hard to bring this to you as soon as possible. In the meantime you can buy tickets in advance online, or on the day at a TfGM Travelshop and our on-stop ticket machines which still sell paper tickets.

My card has been lost stolen or damaged, what should I do?

You should report your card as lost stolen or damaged either by logging into your account or by phoning get me there customer services on 03000 035035. They will arrange for a replacement card to be sent to your home address.

If you had a 28-day or Annual product on your card with more than 7 days left before it expires this will be made available for collection on your new card. Please note that you will have to collect this product from a Metrolink Smart reader. This applies even if the product is for bus.

Staff at TfGM Travelshops can also request a replacement card for you, but please note that in order for your replacement card to be loaded with eligible replacement tickets and travelcards it must be sent to your home address. A card issued to you in the shop will not have replacement products available to it.

My get me there card hasn't arrived

Your get me there card should arrive within 5-7 working days of your application. If it hasn't arrived within that time, please call __get me there __Customer Services on 03000 035 035 or pop into your nearest TfGM Travelshop.

How do I know what products are on my smartcard?

You can see what products are on your smartcard online, or our Travelshop staff can print this out for you.

My smartcard works sometimes but not others, what should I do?

Usually, if your card is damaged it won't work anywhere. It is possible that you might have the odd problem with a bus ticket machine or smart reader that isn't working properly. On Metrolink, we recommend that you try to touch in on a different smart reader.

There can be a bit of knack to touching in and out on Metrolink, make sure that you touch you card against the touchplate of the smart reader and not the screen. The reader takes a split second to register your card, you should be aware that you need to touch the card to the touchplate below the screen and leave it there until the lights on the smart reader go green. Usually your card is read in less than half a second but if you have a number of updates it can take a little longer.

My smartcard has been lost or stolen

You should report your card as lost stolen or damaged either by logging into your account or by phoning get me there customer services on 03000 035035. They will arrange for a replacement card to be sent to your home address.

If you had a 28-day or Annual product on your card with more than 7 days left before it expires this will be made available for collection on your new card. Please note that you will have to collect this product from a Metrolink Smart reader. This applies even if the product is for bus.

Staff at TfGM Travelshops can also request a replacement card for you, but please note that in order for your replacement card to be loaded with eligible replacement tickets and travelcards it must be sent to your home address. A card issued to you in the shop will not have replacement products available to it.

I'm having problems buying tickets or travelcards online

Please call our Customer Services team on 03000 035 035, and have any error messages handy.

My payment card was declined, what should I do?

Please check that you have funds available and that you have entered your long card number and card expiry date correctly. Please ensure that the address on your account matches the billing address of your card, that you have entered your CVV number (the three digit code from the back of a Visa or MasterCard or the 4 digit code from the front of your Amex card) If you continue to experience problems please get in touch with customer services on 03000 035 035.

I've forgotten my password

You can reset your password by clicking the ‘Forgotten your password?’ link on the ‘Sign in’ screen. You will then need to enter your email address and a link will be sent to you with an automatically-generated password. You'll need to use this to sign in but, once you have done so, you can change it to something more memorable under the ‘Your details’ section. It is important that you do this for security reasons.

I can't access my email and I can't remember my password

Get in touch with get me there Customer Services on 03000 035 035.

I bought a ticket or travelcard online and now I can't load it at the smart reader, what should I do?

Please get in touch with Customer Services on 03000 035 035.

How can I change my account details?

You can change many of your account details online; however, if you need to change your name, date of birth, gender, or your address if your card requires you to live within Greater Manchester you will need to contact Customer Services on 03000 035 035 or visit a TfGM Travelshop.

What does the status next to my ticket or travelcard mean?

The status indicates where we are up to in processing your ticket or travelcard. It will change as your ticket or travelcard becomes ready for collection

  • Waiting to be sent - means that our central systems are processing your ticket or travelcards ready to send to the smart readers.
  • On its way - your ticket or travelcard is on its way to the smart readers.
  • Ready to load at a smart reader - your ticket or travelcard is ready to be collected the next time you touch in to travel on Metrolink - remember that you don't need to make a separate trip to collect your ticket or travelcard, simply touch in when you are ready to start your journey.
  • Active - your ticket or travelcard has been collected and is now on your get me there card ready to use.
  • Blocked - your card has been reported lost, stolen or damaged and your ticket or travelcard has been blocked for further use; this also applies to an annual product which has been refunded.
  • Expired - your ticket or travelcard has run out.

What is the get me there app?

It's a free app that lets you buy Metrolink tickets and travelcards before you board the tram and then display them on your smart phone or tablet, without the need to queue at a ticket machine.

I'm a concessionary pass holder. Can I use the get me there app?

The get me there app isn't currently available to concessionary pass holders but you can buy and load a range of smart tickets using your concessionary pass. See the "smart card account" section for more details.

I'm an igo card holder. Can I use the get me there app?

The get me there app is only available for people aged 16 and over but you can buy and load a range of smart tickets using your igo card. See the "smart card account" section for more details.

Where can I get the app and what devices will it work on?

The get me there app is currently available to download free for Apple or Android smart phones (minimum OS version 7 for Apple, 4 for Android).

How can I pay?

Customers can pay by debit or credit card or by Apple Pay. Payment cards can be stored in the app or added as they are used.

How do I use Apple Pay?

You can use Apple Pay provided you have a compatible Apple device, a list of which is available on the Apple website. Once you have set up an Apple Pay account with payment details, you can use Apple Pay to purchase tickets and travelcards using the get me there app.

Can I remove the payment information associated with my account?

You can remove your payment information at any time by going to the ‘My account’ link in the get me there app and selecting ‘My payment cards’. Locate the payment card or service you want to remove and choose ‘Remove selected card’

Can I store more than one payment card?

You can store multiple cards and payment services under your account on the get me there app and choose which one you want to use at the point of purchase.

How quickly is my payment processed?

Once your payment has been authorised, it is processed immediately and your purchase will be available for use on the app, usually in just a few seconds. The payment can take up to 72 hours to appear on your bank statement, and a receipt of your purchase will be sent to the email address you entered when you set up your account.

How will I recognise the payment on my bank statement?

The purchases you make through the get me there app will show with the description of Metrolink TfGM 03000 035 035.

My payment card details have been removed

As a security feature, the details of any payment cards or services are removed if you logout of the app or are automatically logged out for security reasons.

My payment card has been declined

If your chosen payment method is declined, your ticket or travelcard will not be downloaded to your smart phone and you will either need to choose an alternative payment method or purchase a printed ticket from the ticket machine on the Metrolink platform.

What should I do if I dispute a payment?

Please contact get me there Customer Services on 03000 035 035 to resolve any disputes.

Will my payment details be held by get me there or by Transport for Greater Manchester?

Your payment details are stored in an encrypted format on your smart phone and are not held by get me there or TfGM.

How secure is my information if I use the app?

All sensitive payment information is stored in an encrypted form and is transmitted as an encrypted message. For maximum data security we recommend that you keep your mobile device locked and make sure your operating system is fully up-to-date to reduce the risk of any unauthorised access.

How will you use my details if I download the app?

We won't share your details with anyone else or use them for any purposes other than processing your purchases and maintaining your account. We will keep you up-to-date with get me there services and, if you've asked us to, we'll send you transport offers.

Can I buy in advance using the app?

You can't choose to purchase in advance on the app, so any tickets or travelcards you buy will start automatically once you’ve paid for them, and you must complete your single journey within 2 hours.

The only exception to this is a ticket or travelcard which is not valid at the time you buy it, this will activate automatically at the first time it becomes valid for use. For example, if you buy an off-peak ticket that isn’t valid until after 9.30am, your ticket will activate automatically at 9.30am. If you buy a weekend travelcard on a Wednesday, it won’t be valid until 6pm on the following Friday, when it will activate automatically.

Can I check the price before I buy?

Yes. Just choose ‘Buy tickets and travelcards’ from the app ‘Home’ screen and when you make your selection, the price will be displayed on screen before you add it to your basket.

Can I make a purchase for myself and a friend?

You can only buy a ticket or travelcard for your own personal use with the get me there app. Your purchase is valid for one person per device only.

Can I make my purchase on the tram?

You must buy your ticket or travelcard before you board the tram in accordance with the Metrolink conditions of carriage. If you don’t you could be liable for a standard fare of up to £100 and risk prosecution.

Can I transfer my ticket or travelcard to another phone or device?

If you have purchased a 28-day ticket and there are 7 days or more left to run, you will be able to transfer it to a different device. You will need to call get me there Customer Services on 03000 035 035 in order to get your ticket transferred. Your ticket can only be transferred to the same customer account. Terms and conditions apply. All other tickets and travelcards purchased through the get me there app are only valid on the device used to make the original purchase and are not transferrable. If you are changing your smart phone you should retain your old phone until the point when your ticket or travelcard expires.

Can I use the app to buy bus or train tickets?

The get me there app only sells tickets and travelcards for use on Metrolink. For AnyBus and combined bus and tram tickets you will need a get me there smart card.

How do I get a refund?

Once purchased tickets and travelcards are non-refundable.

Is the app cheaper than using a TVM?

Tickets and travelcards purchased through the get me there app cost the same as their printed equivalents.

My ticket has expired earlier than expected

This might happen if: • you change the operating system on your smart phone during the validity period of your ticket or travelcard, which may cause it to expire. • the time on your smart phone has been changed manually, which may cause your ticket or travelcard to expire. Wait until your ticket or travelcard has expired before changing your operating system or the time on your device. Automatic time changes (i.e. if you are travelling abroad and your phone changes time zones automatically), should not affect the availability of any purchases already made. As such it is best to keep your date and time settings set to automatic.

What can I buy using the app?

You can choose from single, 1-day anytime, 1-day off-peak, 7-day and 28-day zones based tickets or you can purchase a Zone 1+2+3+4 weekend ticket giving network-wide travel. You need to be over 16 to use the app and you can only use it to buy adult tickets and travelcards.

What if I made the wrong purchase — can I get a refund?

Please make your selection carefully as once you have purchased a ticket or travelcard using the get me there app it will start automatically and then expire at the end of its validity period — it cannot be refunded.

When will other tickets be available on the app?

The range of tickets and travelcards available on the app will be subject to regular review and may be updated in future.

Can I get a mobile ticket by any other means?

You can only get Metrolink tickets or travelcards to display on your phone by purchasing them via the get me there app. Metrolink staff has numerous ways of detecting fraudulent or fake tickets. Severe penalties, up to and including criminal prosecution, can be incurred if you attempt to use a fake ticket or travelcard.

Can I see how much time is left until expiry?

An active ticket or travelcard displayed on your phone shows how many days, hours, minutes and seconds are left before it expires.

Can I use the app on a replacement bus?

Yes. You will need to show the bus driver the active ticket or travelcard on your mobile device when you board the replacement bus.

Can I use the app on my tablet?

The get me there app is optimised for use on smart phones and works best on those devices. You can use the app on a tablet, however you will need internet access to purchase tickets and you'll need your tablet with you for every journey.

Do I need an internet connection to use the get me there app?

You’ll need an active internet connection (either mobile data or Wi-Fi) to buy and download a ticket or travelcard using the get me there app. Once your purchase is visible on your device, you don’t need an internet connection to display it.

How is my ticket or travelcard checked?

If asked to do so by a member of Metrolink staff, you will need to locate your active ticket or travelcard on your smart phone and show it for checking in the same way that you would with a printed ticket. If you can’t, you will be travelling without a valid ticket and could be liable for a standard fare of up to £100 and risk prosecution.

How long will I have to make my journey?

Single tickets must be used within 120 minutes (2 hours) of purchase. All other tickets and travelcards for use on Metrolink are valid until the end of service on the last day of validity. End of service times are listed at metrolink.co.uk and on the service information posters displayed on each Metrolink stop. Please note that if you purchase a 1-day off-peak travelcard after midnight but before 1.30am, it will expire at 1.30am.

My phone has a non-standard operating system

The get me there app only operates on Apple smart phones with iOS 7 or later and on Android phones with version 4.0 or later. It cannot be used on devices that have been rooted, jail broken or ones that use non-standard operating systems.

My phone has been lost or stolen

If you have purchased a 28-day ticket and there are 7 days or more left to run, you will be able to transfer it to a different device. You will need to call get me there Customer Services on 03000 035 035 in order to get your ticket transferred. Your ticket can only be transferred to the same customer account. Terms and conditions apply.

We are unable to transfer other tickets or travelcards from phones that have been lost or stolen onto replacement devices. Once you have a new smart phone, you’ll be able to download the __get me there __app and login to your account to buy a new ticket or travelcard.

My ticket has disappeared on my phone

You may have been logged out of the app. Check that you are logged in, or log out and back in again to see your active tickets and travelcards. Don’t uninstall the app as you will lose any stored purchases. If you have restored your device to factory settings, upgraded your operating system or installed third party software (such as anti-virus software), it might affect any active purchases that you have stored on your device. If you are experiencing difficulties and believe this might be the case, please send an email to customerservices@getmethere.com with full details of what you have changed. Please provide the email address associated with your account in order to help us resolve the issue.

My ticket takes a long time to display

Some mobile devices with older operating systems aren’t as fast as newer smart phones. If you have an older device, please make sure you have sufficient time to purchase and download your ticket or travelcard before you board the tram. Don’t uninstall the app as you will lose any purchases you have made.

The app isn't responding

Don’t uninstall the app as you will lose any tickets or travelcards that are stored on your phone. Try logging out of the app and logging back in, and then try powering your phone off and back on.

If you continue to experience technical difficulties please send an email to customerservices@getmethere.com or call get me there Customer Services on 03000 035 035.

What happens if my phone battery runs out?

It is your responsibility to make sure that your smart phone has enough battery power to display your ticket or travelcard on it if you are requested to do so at any time on your journey. If you can’t, you will be travelling without a valid ticket and could be liable for a standard fare of up to £100 and risk prosecution.

What happens if my phone screen is damaged and can’t be read?

It is your responsibility to make sure that your smart phone can clearly display your ticket or travelcard on screen if you are requested to do so at any time on your journey. If you can’t, you will be travelling without a valid ticket and could be liable for a standard fare of up to £100 and risk prosecution.

Where can I find my purchases on the app?

Go to the app menu and navigate to ‘My tickets and travelcards’. All your purchases will be listed according to those that are currently available and those that have expired.

Why has my get me there account been locked?

This might happen if: • you have made five failed attempts to sign in to the app; or • there is evidence that the account is being misused. For more information, contact get me there Customer Services on 03000 035 035.

Can I use my get me there card, igo or concessionary pass on Metrolink?

You can use any TfGM issued smart card including a get me there card, igo card or concessionary pass to buy and load a range of tickets and travelcards for use on Metrolink or bus.

Can I cancel my journey once I have touched in?

If you change your mind about travelling, you can cancel your journey by touching again at the same smart reader, you must wait 3 minutes to cancel a journey and can only cancel up to 45 minutes after you touch in. If you have successfully cancelled your journey, you will see green lights and a message saying "cancelled"

If I change trams as part of my journey, do I need to touch out and back in again?

If your entire journey is on Metrolink, you should only touch in at the start of your journey and touch out at your final destination. You should not make any additional touches when changing trams.

If I buy a single ticket to supplement my ticket, do I need to touch out and back in during my journey?

You should touch out at the last stop where one ticket is valid, before touching back in again to activate the next ticket. Please note that you will need to wait 3 minutes before touching out and back in, this is designed to prevent customers from accidentally being charged twice in future phases of get me there.

If I change from Metrolink to bus or bus to Metrolink, should I touch out and back in again?

You should touch when you change mode:

  • going from bus to tram you don't need to touch out (you never touch out on bus) but do have to touch in on the tram
  • going from tram to bus you should touch out to complete your Metrolink journey and touch in when boarding the bus

I tried to touch in at the smart reader and get a message saying 'declined' what should I do?

The smart reader has not found a valid ticket for your journey. Please make sure that your ticket is due to start on the day that you are travelling and that it has not expired. Please be aware that you cannot touch in during the peak with an off-peak ticket and that you must touch in at either your specified stops or a stop which lies on a direct route between these.

I tried to touch in at the smart reader and get a message saying 'already used' what should I do?

The smart reader has read your card in the previous three minutes. This may be because you have touched twice by accident, or because you are trying to cancel a journey within three minutes of touching in. This can also happen occasionally when switching between tram and bus.

I tried to touch in at the smart reader and get a message saying 'multiple cards' what should I do?

Please ensure that the card is on its own. Other smart cards, phones, contactless bank cards and building entry cards can all interfere with the smart reader.

I tried to touch in at the smart reader and get a message saying 'try again' what should I do?

The smart reader has been unable to read or write to your smart card because it was removed too quickly. Try holding the card to the touchplate for a count of three. If you continue to have problems, please contact Customer Services on 03000 035 035.

Can I buy a ticket for my smart card at a tram stop ticket machine?

We're working hard to bring this to you as soon as possible. In the meantime, you can buy tickets in advance online or on the day at a TfGM Travelshop. Our on-stop ticket machines still sell paper tickets.

What happens if I travel on a bus that can't take get me there?

A small number of buses may not be equipped to read smart cards. We therefore recommend that you keep your receipt as proof of purchase. See the list of bus companies that accept get me there below.

I don't know whether my local bus accepts get me there

All bus operators will accept get me there but a couple of the smaller operators do need to see your paper receipt, as they are currently unable to read your smart card. You can see the full list of bus companies that will accept get me there below.

Which bus services can I use my get me there card on?

You can use your get me there card on any bus service that currently takes System One travelcards.

You should keep your get me there travelcard receipt as proof or purchase, in case you get on a bus that isn't yet smart-equipped. You'll also still be able to travel with your card and receipt if there is a technical fault with the bus equipment or with your card.

Here's a full list of bus companies who will accept get me there:

  • Arriva
  • Belle Vue Manchester Ltd
  • Transdev Burnley and Pendle
  • Bullocks
  • Cumfy Bus
  • Diamond Bus North West
  • Finches of Wigan
  • First Manchester
  • First West Yorkshire
  • Goodwins Coaches Ltd
  • High Peak Buses
  • Huddersfield Bus Company
  • Jim Stones
  • Transdev Lancashire United
  • MCT
  • M Travel
  • Rossendale Transport Ltd
  • Stagecoach (Manchester, Merseyside and South Lancashire)
  • Stotts
  • Tyrer Tours Ltd
  • Viking Coaches
  • Network Warrington (Warrington Borough Transport)
  • Wigan Coachways

What if the smart reader on the bus isn't working?

Provided you have both your receipt and your get me there card, the driver should still allow you to travel. Unfortunately, without your receipt there's no proof that you have a valid ticket and you may be asked to pay for your journey. If you experience any problems, please call get me there Customer Services on 03000 035 035.

How do I apply for a corporate card?

If your employer is part of the Metrolink corporate annual discount scheme, you will need to obtain a get me there corporate application form from your employer. Once you have this, you will need to scan it as part of your application. You will also need to upload a photo as part of your application process.

How can we join the corporate scheme?

Your employer will be able to tell you whether your company is part of the Metrolink corporate annual discount scheme. If they are not, they can enquire at: corporatesales@tfgm.com

I want to buy a season ticket through the Abellio season ticket portal, which smartcard do I need?

You should apply as normal through the Abellio portal and a corporate card will be issued using your Abellio account details.

How long does my corporate card last?

Your card lasts 13 months from the date of issue. When you get close to the expiry date of your card you will need to reapply. You can apply for a new card in the “My cards” section of your account.

Do I still need a Travelclub ID?

All new annual travelcards issued after January 2019 will be in smart form. Until your paper travelcard expires, you should keep your Travelclub ID. After you move over to a smart travelcard, you will no longer need it.

Can I add other products to my get me there corporate card?

You will have access to the full range of adult Metrolink, AnyBus and bus and tram tickets with your get me there corporate, just in case you want to make extra journeys outside of your regular commute.

I no longer need my corporate product what should I do?

Please contact customer services on 03000 035 035 who will be able to help.

I want a refund of my travelcard

Get me there annual travelcards are refundable, please call our Customer Services team on 03000 035 035 or visit a Travelshop for more details. Other get me there tickets and travelcards aren't refundable, including if your get me there card is lost, stolen or damaged, although in some cases we can replace these for you.

How do I apply for a Women’s Concessionary Travel Scheme pass?

To apply for the WCTS pass you can download an application form from the TfGM website or pick one up from your nearest TfGM Travelshop. If you are eligible, you will need to complete the relevant application form and attach the following supporting materials:

  • A passport sized colour photograph of yourself
  • Proof of age – a copy of either your birth certificate, medical card, passport or driving licence
  • Proof of your address – a copy of either a utility bill, local council tax bill or a Department for Work and Pensions letter from within the last 12 months

How do I apply for a get me there corporate card?

If your employer is part of the TfGM Corporate scheme, you will need to obtain a get me there corporate application form from your employer. Once you have this, you will need to scan it as part of your application. You will also need to upload a photo as part of your application process.

I want to buy a season ticket through Abellio, which smartcard do I need?

You will need to apply for a get me there corporate card, your card application will be processed alongside your ticket using the details that you enter in the Abellio portal.

I've bought a ticket or travelcard and I don't need it - what do I do?

If you have bought an annual ticket or travelcard you can obtain a refund by speaking to our Customer Service team on 03000 035 035 or by visiting a TfGM Travelshop. Other tickets are non-refundable.

I have a concessionary pass (issued outside Greater Manchester)

If you have a concessionary pass issued in England, but outside Greater Manchester, you are entitled to free bus travel between 9.30am and 11pm on Greater Manchester buses. If your concessionary pass is ITSO compliant (with the word ITSO in a blue circle) you simply need to touch in at the on-bus smart reader, where available, whenever you travel using your free entitlement.

Concessionary passes issued outside of Greater Manchester do not allow you to travel for free on Metrolink or local rail services. If you wish to travel on Metrolink or local rail you will need to buy an adult ticket or travelcard.

If you want to travel on any Greater Manchester bus* before 9.30am Monday to Friday, you can buy a range of get me there AnyBus travelcards to load onto your pass. However, please note that get me there AnyBus travelcards are unlikely to give you best value unless you make multiple journeys before 9.30am Monday to Friday, as any journeys you make with your pass outside these times are free of charge.

If you have a Welsh concessionary pass or a Scottish National Entitlement Card, you are not eligible for free bus travel in Greater Manchester. However, you can buy and use the range of adult AnyBus tickets in order to take advantage of smarter travel around Greater Manchester.

*See the full list of bus companies who will_ accept get me there below

I have a Stagecoach Smart card.

If you already have a StagecoachSmart card, you can buy and load the full range of AnyBus travelcards to use on any Greater Manchester bus*. You will also be able to buy and load the full range of bus and tram travelcards. We are working hard to make Metrolink tickets and online retail available to you in the future.

There's nothing to stop you ordering your own get me there card too, if you want to have the flexibility to buy tickets and travelcards on Metrolink or for combined bus and tram travel.

  • Here's a full list of bus companies who will accept get me there:
  • Arriva
  • Belle Vue Manchester Ltd
  • Transdev Burnley and Pendle
  • Bullocks
  • Cumfy Bus
  • Diamond Bus North West
  • Finches of Wigan
  • First Manchester
  • First West Yorkshire
  • Goodwins Coaches Ltd
  • High Peak Buses
  • Huddersfield Bus Company
  • Jim Stones
  • Transdev Lancashire United
  • MCT
  • M Travel
  • Rossendale Transport Ltd
  • Stagecoach (Manchester, Merseyside and South Lancashire)
  • Stotts
  • Tyrer Tours Ltd
  • Viking Coaches
  • Network Warrington (Warrington Borough Transport)
  • Wigan Coachways

I have a smart card from another city or region.

Check to see if your card has a round blue logo on it that says ITSO. If it does then you should be able to buy and load get me there AnyBus travelcards onto your existing smart card. ITSO is the UK Government standard for smart ticketing and only cards issued by ITSO-compliant smart card schemes will work with get me there.

I have an Oyster card, will it work with get me there?

Unfortunately, Oyster Cards are not ITSO compatible (ITSO is the UK standard for smart ticketing) and will not work outside London.